After your order has been shipped, you will receive an email with a tracking link so you can check the status of your shipment at any time.

If an item is temporarily unavailable, we will inform you by email. The missing item will be shipped to you free of charge as soon as it is back in stock.

The delivery period starts on the day after the payment order has been issued to the transferring bank or, for other payment methods, on the day after the contract has been concluded. It ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized at the delivery location, the next working day will take its place.

Except for cash-on-delivery shipments, goods are shipped directly after receipt of payment. Unfortunately, we have no influence on the duration of postal delivery.

DHL usually delivers within Germany in 2-4 working days. You will also receive a free service email containing the delivery date, tracking number and delivery time window.

We currently deliver to the following countries: Belgium, Bulgaria, Denmark, Estonia, Finland, France, United Kingdom, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic and Hungary.

You can find the respective shipping costs and delivery conditions here.

We do not have a returns portal. If you would like to return an item, please contact our customer support. We will provide you with the next steps and the appropriate return label.

Contact: service@body-attack.com · (+49) 40 239 98 90 88

You have the right to withdraw from your purchase contract with us within 14 days without giving any reason. Please note the following:

• Damage and contamination of the goods must be avoided.
• For hygiene reasons, we only accept unopened and resalable goods.
• Consumable products must be unopened and clothing items must be unworn.
• The return shipment must be sufficiently stamped.

Please return the goods to us in their original packaging, including all accessories and packaging components, whenever possible. If necessary, use protective outer packaging.

If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage and to avoid claims for compensation due to damage caused by inadequate packaging.

For orders with a goods value of €40 or more, the DHL return label that you request from us by email is free of charge. For orders with a goods value below €40, you must cover the return shipping costs yourself. We can provide you with a link for a self-payer label. The return details are already stored in this label. This allows you to pay for the return shipping directly online. You can then drop off the parcel at a post office as usual. Please contact our support team for this as well.

For orders with a goods value of €40 or more, the DHL return label that you request from us by email is free of charge. For orders with a goods value below €40, you must cover the return shipping costs yourself. We can provide you with a link for a self-payer label. The return details are already stored in this label. This allows you to pay for the return shipping directly online. You can then drop off the parcel at a post office as usual. Please contact our support team for this as well.

After we have received and checked your return, we will refund the amount using the original payment method. Processing may take several working days depending on the shipping provider and bank processing times.

We offer the following payment methods:

• Credit card – Visa & Mastercard
• PayPal & PayPal Express
• Klarna Sofort – Direct bank transfer via Klarna
• Klarna Invoice – Buy now, pay later
• Klarna Installment Purchase – Flexible payment in monthly installments

Once you select and confirm the purchase button on the final page. You will then receive your order confirmation, which means the purchase contract has been concluded by both parties.

If you do not receive an order confirmation, please check your spam folder or contact our customer service.

Enter the voucher code in the “Voucher” field in your shopping cart and confirm it. Usually, only one code can be redeemed per order.

• Always read the voucher conditions in the fine print, for example in mailings or newsletters. This is where you will find the most important details about your code.
• Only one voucher can be redeemed per order.
• It is not possible to extend the validity period of a voucher.
• Vouchers can only be redeemed once and lose their validity after the order has been completed.
• Vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.
• Vouchers may have a minimum order value, which is always stated on the voucher.
• Vouchers have a validity period, which is stated on the voucher.
• Vouchers may be restricted to certain brands, categories or campaigns. This will be stated on the voucher where applicable.
• If you copy your voucher into the input field, please make sure there are no extra spaces. Enter the voucher exactly as stated, including any special characters.
• Please enter the voucher only once your shopping cart is complete.

This problem may have one of the following causes:

1. RRP
The discount only applies to products that are not already reduced. If items are already discounted, no additional discount will be applied to those items.

2. Promotion period
The voucher has expired. Discount vouchers issued free of charge as part of a promotion always include information about the promotion day or period.

3. Multiple codes
Only one discount voucher is valid per order.

4. Excluded products
Unfortunately, we cannot grant purchase-related discounts on third-party brand products. Certain promotions may also apply only to individual categories or products.

5. Minimum order value
Some codes or vouchers require a certain minimum order value.

No, you can also order as a guest.

The security of your data is very important to us. You can find all relevant information about privacy here.

You can log in using your customer number and the email address stored with us and then change your password. You can also place an order as a guest at any time without logging in.

You can conveniently register during the checkout process before entering your address.

After activation, you can:

• manage your address details
• view your order status
• view your order history
• receive offers, discount promotions and news via newsletter subscription
• review purchased products

Simply click here and become part of the community! You can look forward to a 10% welcome discount, exclusive early access deals, supplement news and much more.

We are sorry to see you go!

You can unsubscribe from the newsletter at any time using the link provided in the newsletter footer.

Once you have unsubscribed, your email address will be deactivated in the mailing list immediately.

We are pleased that you are interested in achieving great things with us! Please send your detailed application by email to marketing@body-attack.com.

Your Body Attack contact persons will be happy to help you. For urgent questions or problems, please email your direct contact at Body Attack or send us an Instagram DM. This is where our social media and cooperation managers are most active and can respond quickly.

Without you as our customer, Body Attack would not exist. That is why it is a matter of course for us to work with you when it comes to protecting your privacy.

Privacy means mutual trust and is our top priority. In our privacy policy, we explain which data we collect, how we use it and how you can view, change or delete it. If you have any questions, we will be happy to help.

All data that you provide to us via the BODY ATTACK website www.body-attack.de is collected, processed or stored by or on behalf of Body Attack Sports Nutrition GmbH & Co. KG, Schnackenburgallee 217-223, 22525 Hamburg, registered with the Hamburg Local Court under register number HRA 111137 and represented by Managing Director Jan Budde.

Body Attack Sports Nutrition GmbH & Co. KG is therefore the “responsible entity” within the meaning of the German Federal Data Protection Act and is legally responsible for protecting your data.

We receive data about you when you visit our websites, register with us or voluntarily provide us with data in any other way. We only collect the data we need to process your order as quickly as possible or to provide another service.

Our customer support team will be happy to help you:

Email: service@body-attack.com
Phone: (+49) 40 239 98 90 88